At Oakwood Vintage, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact our customer support team to discuss your return.

1. Return Period

You may request a return within 30 days of receiving your order. Please contact us by email to begin the process.

2. Return Conditions

Items should be returned in their original condition, unused where applicable, and with their original packaging where reasonably possible. Please include your order information. Damage caused by misuse, negligence, or improper handling may not qualify for a return.

3. How to Request a Return

Contact us before sending any item back. Please provide your order number and the reason for your request. Do not send products to our business address unless we instruct you to do so.

Email: info@oakwoodvintage.store
Phone: +44 7928 521811

4. Refunds

Returned products may be inspected before a refund is approved. Approved refunds will be issued to the original payment method. Please allow several business days for the refund to be processed by your payment provider.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible. We may request photographs or additional information and will work with you to determine an appropriate resolution.

6. Exchanges

Please contact our customer support team if you would like to exchange an item. Exchanges are subject to product availability.

7. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. We will make reasonable efforts to cancel orders before processing or dispatch. If an order has already been dispatched, the normal return procedure applies.

Nothing in this policy affects any mandatory consumer rights that apply under the law.

8. Contact Information

Oakwood Vintage
Salzstrasse 58
Münster, Lower Saxony 48143
Germany

Email: info@oakwoodvintage.store
Phone: +44 7928 521811